Refund policy

Return & Refund Policy

Last Updated: April 2026

Thank you for shopping with MyFancy.in. We are committed to providing quality products and a smooth shopping experience. This policy explains the terms under which returns, replacements, and refunds are processed.

📦 1. Return Eligibility

You may request a return or replacement if:

The product is damaged, defective, or broken on delivery
You received a wrong item

📌 Return requests must be raised within 48 hours of delivery

🚫 2. Non-Returnable Items

The following items are not eligible for return:

Used, worn, or damaged products after delivery
Products without original packaging
Minor color or design variations due to lighting or display differences
Artificial / imitation jewellery (unless damaged on arrival)
Items purchased during sale or clearance
📸 3. Mandatory Proof for Claims

To process any return/refund request, you must provide:

Unboxing video (mandatory)
Clear images of the product
Order ID details

📌 Claims without proper proof may be rejected

🔄 4. Return / Replacement Process
Contact us via WhatsApp or Email within 48 hours
Share issue details with proof
Our team will review within 24–48 hours
If approved:
Replacement will be arranged OR
Return instructions will be provided
💸 5. Refund Policy

Refunds are processed only if:

Replacement is not available, OR
Return is approved after verification
Refund Timeline:
Processed within 5–7 business days after approval
Refund Method:
Original payment method OR
Bank transfer / UPI
🚚 6. Shipping Charges
Shipping charges are non-refundable
Return shipping charges may be:
Paid by the customer, OR
Deducted from refund amount
❌ 7. Order Cancellation Policy
Orders can be cancelled before dispatch only
Once shipped, orders cannot be cancelled
Prepaid cancellations (before dispatch) will be fully refunded
⚠️ 8. Failed Deliveries / RTO (Return to Origin)
If a COD order is not accepted by the customer and returned (RTO):
Future COD orders may be restricted
Shipping charges may be applicable for re-dispatch
🛑 9. Refund Rejection Conditions

Refund/return requests may be rejected if:

Request is made after 48 hours of delivery
Product is used or damaged by customer
No unboxing video proof is provided
Wrong or incomplete information is shared
📞 10. Contact Details

For return/refund support:

📧 Email: myfancy365@gmail.com

📱 WhatsApp: 9025662311

📍 Address:

MYFANCY.IN
THINAMKURALIL ,
VAYALATHALA, CHERUKOL P O,
PATHANAMTHITTA, KERALA – 689672